martes, 13 de julio de 2010

TripIt.com listens...


Yesterday I was kinda angry...I'm supposed to make a trip to Bathurst, New Brunswick, Canada for work...so the first thing I did was to go to TripIt and tried to add a trip.

At first I got confused as I saw this...


Australia? Where my boss is sending me? That's pretty far from Montreal! So I checked my flight tickets...and of course...I wasn't going to Australia...so I tried again...


Unable to resolve? Where I was going? To a hidden place? So angry as I was I posted this on Twitter...


So...after a long day of hard work...I went home...when I was going to into the elevator, I got an email on my IPhone...from TripIt!!!


So they actually listen to me...even when I didn't tweet them directly...even when I didn't use a hashtag...even when I'm just a regular Geek trying to make a living...

This time, TripIt really surprise me as they use Twitter as a real tool for customer support...kudos for TripIt and kudos for Ruth who was kind enough to read my tweet and actually make something about it.

After this...and as soon as I can...I'm going Pro on TripIt -;)

Greetings,

Blag.

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